Terms and Conditions

Company: FIXANA Sp. z o.o. KRS: 0001138272 NIP: 5273139225 REGON: 540188830 Address: ul. Ruchliwa 15, 02-182 Warsaw, Poland Email: info@naprawa-okna24.pl Phone: +48 783 843 746

FIXANA Sp. z o.o. provides sales, installation of windows, doors, roller shutters, blinds and other products, as well as window and door repair services. Work is carried out according to the "order form-invoice" instructions, using the company's workforce, materials and/or trusted subcontractors. The Customer undertakes to accept the completed work and pay for it.

Prices displayed on the website are indicative ("from"). The exact price is determined during the visit, taking into account the scope of work and individual needs. The Customer pays an advance according to the contract or "order form-invoice".

Available payment methods: • Cash • Bank transfer according to the invoice • Contactless card payment

The Customer may pay the full amount before signing the handover-acceptance certificate. Late payment is subject to statutory interest for delay in accordance with Article 481 of the Civil Code. If hidden defects are discovered, the price may change only by mutual agreement.

Work is completed within no more than 40 working days (usually much faster) from the first payment date, unless otherwise agreed.

The Customer must provide suitable conditions for work to be carried out and submit necessary permits.

Completion of work is confirmed by signing the handover-acceptance certificate. Before signing, the Customer may inspect the quality of goods and work.

The consumer has the right to withdraw from the contract within 14 calendar days from the conclusion of the contract, if the contract is concluded outside business premises or remotely, as provided for in Article 27 of the Act of 30 May 2014 on Consumer Rights (e.g., at the customer's home). If the contract is concluded at FIXANA Sp. z o.o. premises or other business premises, the 14 calendar day withdrawal right does not apply.

Since FIXANA Sp. z o.o. does not sell goods online and provides individually tailored services, the return method is not standardized. The consumer must contact FIXANA Sp. z o.o. before returning to coordinate details, including time and place.

If the goods can be returned by post or other standard method, costs are borne by the consumer. If the goods or service, due to their nature, cannot be returned by standard means (e.g., individually tailored products), the return method is coordinated between the consumer and FIXANA Sp. z o.o., and reasonable costs related to material use or work are borne by the consumer.

According to Article 35 of the Act on Consumer Rights, if the consumer withdraws from the contract after the service has commenced or individually tailored products have been prepared, the consumer must pay FIXANA Sp. z o.o. reasonable costs related to work performed or materials used. Before withdrawing from the contract, the consumer must contact FIXANA Sp. z o.o. regarding the return or service cancellation conditions.

Installation and repair work: 3-month commercial warranty from the date of signing the handover-acceptance certificate. Parts: 12-month commercial warranty.

For new goods (natural persons): 24-month statutory warranty (rękojmia) for product defects applies under the Polish Civil Code (Articles 556-576) and the Act on Consumer Rights. The commercial warranty is supplementary and does not limit or revoke consumer rights established by Polish law.

For certain products or their components, manufacturers may provide additional (longer-term) warranties. In such cases, the warranty conditions and terms set by the manufacturer apply. Upon the client's request, FIXANA Sp. z o.o. provides the manufacturer's warranty documents and contact details needed for direct warranty service inquiries.

The warranty does not apply if defects arose due to improper use, mechanical damage, actions of third parties, or intentional actions. FIXANA Sp. z o.o. provides technical maintenance after the warranty period expires under a separate agreement.

Complaints and claims can be submitted in writing or by email: info@naprawa-okna24.pl The claim form is provided within 3 working days of receiving the inquiry. Claims are reviewed within 14 calendar days.

Disputes that cannot be resolved amicably are handled by: Office of Competition and Consumer Protection (UOKiK) Address: pl. Powstańców Warszawy 1, 00-950 Warsaw Email: uokik@uokik.gov.pl Phone: +48 22 55 60 800 Website: https://uokik.gov.pl Consumers may also use the ODR (Online Dispute Resolution) platform available at: https://ec.europa.eu/consumers/odr You may submit a request/complaint regarding services provided or goods sold by FIXANA Sp. z o.o. to the competent consumer ombudsman or Trade Inspection.

All order data and contracts are provided to the consumer on a durable medium (PDF, email, or other digital format). This ensures that the consumer can review, store, and reproduce the information in its unchanged form.

Deposits or other financial guarantees apply only if provided for in the contract. If not applicable, it is clearly stated: "Deposits are not used".

If the contract provides for a minimum validity period, it is specified in the contract or order sheet.

If prices are determined automatically, the consumer is informed about this. If not, it is clearly stated: "Prices are not determined automatically".

All customer data is processed in accordance with GDPR and Polish law. The consumer may withdraw marketing consent at any time.

In force majeure circumstances, the parties are not liable for non-performance of the contract in accordance with the Civil Code.