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Terms and Conditions

Terms and conditions for services provided by FIXANA Sp. z o.o.

FREE DIAGNOSTICS AND TECHNICIAN VISIT

Warsaw, Kraków, Katowice, the Silesian metro area and our other service cities — free diagnostics and technician visit.

Certified Technicians

Professional reliability you can trust

Work Done the Same Day

Quick response when you need it most

Guarantee

Up to 5 years

Transparent Prices

Competitive prices

1. Company Details and Contacts

Company Information

Company: FIXANA Sp. z o.o. KRS: 0001138272 NIP: 5273139225 REGON: 540188830 Address: ul. Ruchliwa 15, 02-182 Warsaw, Poland Email: info@naprawa-okna24.pl Phone: +48 783 843 746

2. Nature of Goods and Services

Services Provided

FIXANA Sp. z o.o. provides sales, installation of windows, doors, roller shutters, blinds and other products, as well as window and door repair services. Work is carried out according to the "order form-invoice" instructions, using the company's workforce, materials and/or trusted subcontractors. The Customer undertakes to accept the completed work and pay for it.

3. Pricing and Payment Terms

Pricing

Prices displayed on the website are indicative ("from"). The exact price is determined during the visit, taking into account the scope of work and individual needs. The Customer pays an advance according to the contract or "order form-invoice".

Payment Methods

Available payment methods: • Cash • Bank transfer according to the invoice • Contactless card payment

Payment Deadlines

The Customer may pay the full amount before signing the handover-acceptance certificate. Late payment is subject to statutory interest for delay in accordance with Article 481 of the Civil Code. If hidden defects are discovered, the price may change only by mutual agreement.

4. Delivery of Services and Goods

Work Completion Deadlines

Work is completed within no more than 40 working days (usually much faster) from the first payment date, unless otherwise agreed.

Customer Obligations

The Customer must provide suitable conditions for work to be carried out and submit necessary permits.

Work Acceptance

Completion of work is confirmed by signing the handover-acceptance certificate. Before signing, the Customer may inspect the quality of goods and work.

5. Right to Withdraw from the Contract

Withdrawal Right

The consumer has the right to withdraw from the contract within 14 calendar days from the conclusion of the contract, if the contract is concluded outside business premises or remotely, as provided for in Article 27 of the Act of 30 May 2014 on Consumer Rights (e.g., at the customer's home). If the contract is concluded at FIXANA Sp. z o.o. premises or other business premises, the 14 calendar day withdrawal right does not apply.

Return Conditions

Since FIXANA Sp. z o.o. does not sell goods online and provides individually tailored services, the return method is not standardized. The consumer must contact FIXANA Sp. z o.o. before returning to coordinate details, including time and place.

Return Costs

If the goods can be returned by post or other standard method, costs are borne by the consumer. If the goods or service, due to their nature, cannot be returned by standard means (e.g., individually tailored products), the return method is coordinated between the consumer and FIXANA Sp. z o.o., and reasonable costs related to material use or work are borne by the consumer.

Withdrawal After Service Commencement

According to Article 35 of the Act on Consumer Rights, if the consumer withdraws from the contract after the service has commenced or individually tailored products have been prepared, the consumer must pay FIXANA Sp. z o.o. reasonable costs related to work performed or materials used. Before withdrawing from the contract, the consumer must contact FIXANA Sp. z o.o. regarding the return or service cancellation conditions.

6. Warranties

Commercial Warranties

Installation and repair work: 3-month commercial warranty from the date of signing the handover-acceptance certificate. Parts: 12-month commercial warranty.

Statutory Liability

For new goods (natural persons): 24-month statutory warranty (rękojmia) for product defects applies under the Polish Civil Code (Articles 556-576) and the Act on Consumer Rights. The commercial warranty is supplementary and does not limit or revoke consumer rights established by Polish law.

Manufacturer Warranties

For certain products or their components, manufacturers may provide additional (longer-term) warranties. In such cases, the warranty conditions and terms set by the manufacturer apply. Upon the client's request, FIXANA Sp. z o.o. provides the manufacturer's warranty documents and contact details needed for direct warranty service inquiries.

Warranty Limitations

The warranty does not apply if defects arose due to improper use, mechanical damage, actions of third parties, or intentional actions. FIXANA Sp. z o.o. provides technical maintenance after the warranty period expires under a separate agreement.

7. Complaints and Claims

Submitting Claims

Complaints and claims can be submitted in writing or by email: info@naprawa-okna24.pl The claim form is provided within 3 working days of receiving the inquiry. Claims are reviewed within 14 calendar days.

Dispute Resolution

Disputes that cannot be resolved amicably are handled by: Office of Competition and Consumer Protection (UOKiK) Address: pl. Powstańców Warszawy 1, 00-950 Warsaw Email: uokik@uokik.gov.pl Phone: +48 22 55 60 800 Website: https://uokik.gov.pl Consumers may also use the ODR (Online Dispute Resolution) platform available at: https://ec.europa.eu/consumers/odr You may submit a request/complaint regarding services provided or goods sold by FIXANA Sp. z o.o. to the competent consumer ombudsman or Trade Inspection.

8. Durable Medium for the Contract

Data Storage

All order data and contracts are provided to the consumer on a durable medium (PDF, email, or other digital format). This ensures that the consumer can review, store, and reproduce the information in its unchanged form.

9. Deposits and Financial Guarantees

Application of Deposits

Deposits or other financial guarantees apply only if provided for in the contract. If not applicable, it is clearly stated: "Deposits are not used".

10. Minimum Contract Duration

Duration Period

If the contract provides for a minimum validity period, it is specified in the contract or order sheet.

11. Automated Decision-Making

Price Determination

If prices are determined automatically, the consumer is informed about this. If not, it is clearly stated: "Prices are not determined automatically".

12. Data Processing

Personal Data Protection

All customer data is processed in accordance with GDPR and Polish law. The consumer may withdraw marketing consent at any time.

13. Force Majeure

Force Majeure Circumstances

In force majeure circumstances, the parties are not liable for non-performance of the contract in accordance with the Civil Code.

Windows and Doors We Repair

Window and door repair in Warsaw, Kraków, Gdańsk, Wrocław and other major Polish cities

PVC Window Repair

Handle spinning without resistance? Draughts through gaps? We adjust, seal and replace hardware in plastic windows – repair on site.

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Wooden Window Repair

Draughts through old wooden windows? We seal, adjust hardware and restore full tightness – one visit and done.

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Aluminium Window Repair

Hard to open your aluminium window? We adjust, seal and repair Schüco, Aluprof and other systems – at homes and in offices.

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Balcony Door Repair

Balcony door sagging or hard to close? We replace hinges, hardware and multi-point locks – one visit and they work again.

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Sliding Door Repair (PSK)

PSK sliding doors stiff or jamming? We replace rollers, repair tracks and service the fittings – Schüco, Aluprof, Aliplast and other manufacturers.

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Window Repair

Something wrong with your window? We replace hardware, hinges, handles, gaskets and glass units – PVC, aluminium and wooden frames.

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Cleaning and Lubrication

Prevention costs less than repair. We clean and lubricate hardware, hinges and gaskets – extending lifespan and preventing breakdowns.

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Window Service

Full inspection, adjustment and lubrication of every window in your home. We catch issues before they turn into costly failures.

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Window and door diagnostics

Free on-site inspection of windows and doors — fault identification and repair quote before any work begins.

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Door adjustment

Adjustment of balcony, patio and PSK sliding doors — sagging sash, stuck handle, lock play.

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Window repair in 120+ Polish cities

Main service centres below. We probably serve your city too – call us or check the full location list.

Window repair in Warsaw

In Warsaw we repair windows across all 18 districts – Śródmieście, Mokotów, Wola, Praga, Ursynów, Bemowo, Bielany. We serve apartment blocks, tenements and houses on the outskirts. Free visit, repair usually in a single trip.

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Window repair in Kraków

Window repair in Kraków covers all districts – Old Town, Krowodrza, Podgórze, Nowa Huta. We service windows in historic tenements, 1970s blocks and new apartments. Free diagnostics – 99% of repairs finished during the first visit.

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Window repair in Wrocław

In Wrocław we travel to every district – Old Town, Fabryczna, Krzyki, Psie Pole, Śródmieście. We help both with hardware in new blocks and maintenance of old windows in tenements. Free diagnostics – technician leaves windows working the same day.

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Window repair in Poznań

In Poznań we service windows across the whole city – Old Town, Grunwald, Jeżyce, Nowe Miasto, Wilda. We work on housing estates, 1930s tenements and new blocks. Free assessment – most problems solved in a single visit.

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Window repair in Łódź

Łódź and surroundings – our technician will come to your flat in Śródmieście, Bałuty, Widzew, Górna or Polesie. We also specialise in maintenance of windows in the city's 19th-century tenements. Up to 5-year warranty – free diagnostics.

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Window repair in Gdańsk

In Gdańsk we serve the whole city plus the metropolitan area – Main Town, Wrzeszcz, Oliwa, Zaspa, Chwaszczyno. The seaside climate wears down gaskets and hardware, so we service extra thoroughly. Same-day visit – free diagnostics.

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Window repair in Szczecin

Szczecin – window repair on both sides of the Odra. We work in Śródmieście, Prawobrzeże, Zachód, Pogodno and other districts. We serve both 1960s blocks and newer estates. Free visit – most issues fixed on the first trip.

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Window repair in Bydgoszcz

In Bydgoszcz we service windows in the city and county. We travel to Śródmieście, Fordon, Wyżyny, Kapuściska and other districts. We replace hardware, gaskets and adjust mechanisms in blocks and houses alike. Free diagnostics – technician carries parts on board.

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Window repair in Katowice

Katowice and the entire GZM metropolitan area – we travel to Śródmieście, Ligota, Ochojec, Brynów, Piotrowice. We work in old tenements, 1970s blocks and new apartments. Free window assessment – 99% of repairs done in a single visit.

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See full list of 120+ cities